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CHEP helps move more goods to more people, in more places than any other organization on earth via our 300 million pallets, crates and containers. We employ 11,000 people and operate in more than 55 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.
What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our
What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our
Hybrid Work Model
.
Job Description
The person we are looking for is in contact with retail customers and is responsible for a timely handling of incoming inquiries and account management tasks, as well as supporting the Retail Field Teams and Key accounts to ensure actions for improving asset productivity.
Your responsibility:
- Process customer inquiries and complaints,
- Pro-active account management (SAP, BW, myCHEP and Salesforce),
- Analyse reasons for any irregularities and enable quality improvement measures to be taken,
- Review and optimize existing processes,
- Monitor and control relevant KPI ́s and execute relevant improvement actions,
- Execute and support tasks in terms of internal- and central managed requests,
- Monitor, control and support 3rd party (Call Center) to achieve efficiency,
- Monitor stray recovery and support asset protection,
- Participate actively in continuous improvement projects to maximise internal efficiencies.
Our requirements:
- Commercial education,
- Knowledge within retailer accounts,
- Minimum 1-2 years of working experience in a customer service environment,
- Team player,
- Analytical skills and good with numbers,
- Strong communication skills,
- Willingness to optimize existing processes as a continuous expectation,
- High customer orientation,
- MS officeSalesforce & SAP knowledge desirable,
- Languages: fluent English and German are a must.
What we offer:
- Full remote working,
- Competitive remuneration package incl. annual bonus based on company & personal performance,
- 25 days of annual leave plus 2 additional days for bank and other holidays,
- Attractive Brambles share programme,
- Company pension scheme,
- 24 hours per annum to use for volunteering projects,
- Other benefits e.g. gym cost allowance and more.
Preferred Education
High School - Accounting
Preferred Level of Work Experience
Not IndicatedHybrid Remote
We are an Equal Opportunity Employer and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at recruitment@brambles.com.
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